Shipping Policy

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Thank you for your orders. You must be looking forward to receiving your Superfoods from My Blue Tea, so we offer the following shipping options.

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Orders are shipped using Australia Post eParcel standard service.

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Australia domestic deliveries

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• Standard Domestic Delivery Fee starts from A$9.30 incl. GST (or at Australia Post rates at time of shipment) depending on weight 

• FREE shipping on all Australian orders over A$95

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International deliveries

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• Standard Delivery Fee starts from $15 incl. GST depending on weight and country

• Countries in the Middle East are charged a flat rate of A$25

• If you are ordering directly from our overseas agent, then their postage fees apply

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Other shipping terms and conditions

 

• All shipping fees mentioned are in Australian Dollars

• Shipping charges by our delivery agent may change depending on unforeseen situations e.g. COVID-19. Follow our social media for updates.

• Please allow 1-2 business days for your order to be processed and shipped. Unfortunately, orders are unable to be cancelled once it has been placed. Delivery is subject to stock availability and payment authorisation. We do our best to get orders out as quickly as we can, but please note that during busy periods such as sales, delays are possible.

• All orders are shipped Monday to Friday, excluding Australia's National and NSW public holidays.

• Order tracking information will be emailed to your nominated email address and once you receive your shipping confirmation email you can track your order using the tracking number provided. Rest assured that if you have received a Shipping Confirmation, your order is in transit and will be in your arms soon!

• ​If the tracking link is not available you can paste your tracking number into the search bar in the Australia Post tracking page at: https://auspost.com.au/mypost/track/#/search

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Delivery time

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In most normal instances, you will receive your order within 10 days if shipped to an Australian address.

 

My Blue Tea works closely with international shipping agents and post offices to ship our orders as quickly and efficiently as possible.

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There are some things that are beyond our control for e.g. Acts of God, strikes, pandemic etc.

 

Shipping and aviation restrictions may be in force and changes frequently as the Australian Government advises on stability of such situation e.g. Covid-19.

Please understand that domestic and international deliveries may be delayed due to such situations. My Blue Tea monitors the situation closely and continues to ship orders as quickly as possible.

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Please refer to this website https://auspost.com.au/service-updates for delivery updates.

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Contact

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If you have a question about your delivery, please contact us here.

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